Solution Implementation Analyst

Job Overview:

We are seeking a motivated and detail-oriented E-Invoicing Implementation Analyst to join our growing team. You will work closely with our clients to assess their invoicing processes, conduct discovery workshops, and manage the implementation of e-invoicing solutions using platforms like MyInvois Portal. As part of a new and expanding team, you will play a critical role in ensuring smooth project delivery and ongoing client support.

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Key Responsibilities:

• Prepare questionnaires to assess clients’ business operations, revenue streams, and IT infrastructure related to invoice generation.
• Draft proposals and Scope of Work for e-invoicing projects.
• Conduct discovery workshops to gather client requirements and clarify invoicing scenarios and IT infrastructure.
• Set up and design the directory structures of SFTP or SharePoint for invoice processing.
• Collaborate with the template and validation teams to configure standardized invoice templates.
• Manage the MyInvois Portal setup in both production and pre-production environments.
• Oversee the validation process of invoices, credit notes, debit notes, and refund notes, ensuring all validation scenarios are tested thoroughly.
• Facilitate clients’ self-testing and provide ongoing support during and after the testing period.
• Troubleshoot issues encountered during the invoice validation process, ensuring timely resolution in line with SLAs.
• Prepare and maintain documentation, including user guides and master data templates, in SharePoint.
• Coordinate with internal teams and provide regular updates on project progress.

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Skills Required:

• Project Management: Ability to plan, execute, and manage projects from inception to completion, including the ability to handle multiple clients and deadlines simultaneously.
• Technical Knowledge: Familiarity with Accounting/ERP systems, IT infrastructure, particularly SFTP and SharePoint. (Optional)
• Problem Solving: Strong troubleshooting skills to resolve errors and issues during the validation process.
• Communication: Excellent verbal and written communication skills for engaging with clients and internal teams, with the ability to draft clear proposals, reports, and technical documentation.
• Data Analysis: Competence in analyzing financial and tax reports to identify invoicing scenarios, as well as working with master data templates for suppliers and buyers.
• Team Collaboration: Proven ability to work effectively in a cross-functional team, particularly with template and validation teams.
• Attention to Detail: High level of accuracy in managing data and processes, ensuring compliance with client specifications and service level agreements.
• Software Proficiency: Advanced knowledge of Microsoft Office suite (Word, Excel, Visio, PowerPoint, Teams, Outlook) and SharePoint.
• Time Management: Strong organizational skills to ensure timely completion of project tasks and adherence to deadlines.

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Requirements:

• Bachelor’s degree in IT, Business Administration (Finance, Accounting), or a related field.
• Experience in working with Billing Systems/Accounting/ERP software (preferred).
• Proficiency in Microsoft Office, including Word, Excel, Visio, PowerPoint, and Teams (mandatory).
• Strong project management and organizational skills.
• Ability to communicate clearly and manage multiple clients simultaneously
• Detail-oriented with a problem-solving mindset.
• Ability to work effectively both independently and in a team environment.